We want our patients to get access to the most appropriate healthcare service for their condition or need. This may be someone other than a doctor. We have a range of healthcare professionals we can now utilise including a pharmacist, physiotherapist, social prescriber (professional dedicated to social care and well-being) and a paramedic. These professionals have specialist knowledge and skills in their field and appointments are often more readily available than waiting for a GP.

We have employed Care Navigators on the reception desk who will assist patients to access the most appropriate healthcare professional and ultimately aim to achieve the best outcome. We ask that patients share with the Navigators the reason for contacting us to help facilitate this process.

Appointments can be booked up to 6 weeks in advance. We have a number of appointments that are released daily to help with capacity for issues you feel can’t wait for a routine appointment. Some are released the evening before for online booking. We do this to give patients 24 hour access to appointments and also to avoid wait times when our telephones open at 8:00 am on the day.

  • To register for online booking please CLICK HERE

For patients aged 16 and over you will need to have your own account. Parents and guardian are able to get proxy access for children up to the age of 12 which means you can book appointments on their behalf. For children aged 12-15 they will need to give direct consent for parents / guardians to hold a proxy account.

Online booking can be used for making appointments and ordering repeat prescriptions. You can also access you medical records which is part of full access. In order to get full access we require to see photo ID. Please send this to swlccg.elboroughstreetsurgery@nhs.net for us to authorise for you.

In 2021 we are introducing a triage system for our online appointments which aims to mirror our Care Navigators role and guide patients to the most appropriate service.

We want to provide the best service we can and we are constantly looking at ways at how we can improve. You can now book an appointment up to 6 weeks in advance.

We offer appointments on the day and you can also book in advance. We would encourage patients to use on the day appointments for problems or concerns that cannot wait for a routine appointment. It will not always be possible to offer an appointment with the doctor of your choice, however you will be offered an alternative doctor.

We do appriciate that you may need to book in advance because of work/school commitments, so we have introduced commuter appointments. These can be booked up to 6 weeks in advance. Please do not use them if you do not work / go to school.

The appointments are before 9am and after 5pm

We offer pre bookable appointments at other times, these can be booked up to 6 weeks in advance.

We appreciate that at times you may only want a bit of advice and not need an appointment, so you can book a Telephone Consultation. You will be given an expected time that the doctor will call you back.

We offer evening surgeries on Monday, Tuesday, Wednesday and Thursday between 6pm – 8 pm. These surgeries are for pre booked appointments only, no emergency or walk-in appointments.

If you need medical advice you can call NHS Direct on 0845 4647 or Harmoni, our out of hours Doctor on 0845 602 6292.

If you require Urgent Care or Out of Hours assistance click here

We have a limited amount of urgent appointments each day. If these appointments are taken, the GP will assess your condition and decide whether you need to be seen as an urgent case.

Out of hours is from 6.30pm each day until 8am the following morning, and until 8am Monday morning from 6.30pm on Friday.

If you require health information or advice please call NHS Direct on 1-1-1. NHS 111 is free to call from landlines and mobiles.  If you cannot access NHS 111 by dialing 1-1-1 please call on 0203 402 1125.  Calls to this number are charged at your network’s standard rates.

NHS 111 will assess the help you  need and will direct you immediately to the local service that can help you best.

If you do need an ambulance, one will be sent quickly – just as if you had dialled 999.

NHS 111 service is available 24 hours a day, 365 days a year.