We want our patients to get access to the most appropriate healthcare service for their condition or need. This may be someone other than a doctor. We have a range of healthcare professionals we can now utilise including a pharmacist, physiotherapist, social prescriber (professional dedicated to social care and well-being) and a paramedic. These professionals have specialist knowledge and skills in their field and appointments are often more readily available than waiting for a GP.

Telephone Appointments

We have employed Care Navigators on the reception desk who will assist patients to access the most appropriate healthcare professional and ultimately aim to achieve the best outcome. We ask that patients share with the Navigators the reason for contacting us to help facilitate this process.

Appointments can be booked up to 6 weeks in advance.

We have a number of appointments that are released daily to help with capacity for issues you feel can’t wait for a routine appointment. Some are released the evening before for online booking. We do this to give patients 24 hour access to appointments and also to avoid wait times when our telephones open at 8:00 am on the day.

Contact the practice and speak to one of our Care Navigators

Tel: +44(0) 208 8747 113

Online Appointments

For patients aged 16 and over you will need to have your own account. Parents and guardian are able to get proxy access for children up to the age of 12 which means you can book appointments on their behalf. For children aged 12-15 they will need to give direct consent for parents / guardians to hold a proxy account.

Online booking can be used for making appointments and ordering repeat prescriptions. You can also access you medical records which is part of full access.

BOOK VIA PATIENT ACCESS

If you do not have a Patient Access account and would like to register for one, please click HERE

In 2021 we are introducing a triage system for our online appointments which aims to mirror our Care Navigators role and guide patients to the most appropriate service.

8 to 8 Hub appointments (Outside surgery hours only)

You can now be seen by a GP outside of the practice opening hours at one of the 8 to 8 GP hubs in 3 of the Wandsworth localities. The consulting GP will have access to your full medical history and will document the consultation directly into your notes. These appointments are available up to 8pm on Saturdays and Sundays

You can only be booked into the hub by staff here at the practice who will decide if it is appropriate for you to be given a hub appointment. Please be aware these appointments are limited and are also for other local practices to use also. If in the event there are no appointments at a hub you will be advised to wait for the next available appointment at the Practice.

The hubs are at the following locations in Wandsworth:

Junction Health Centre

Arches 5-8 Grant Road
Clapham Junction
SW11 2NU
Main Tel: 0333 200 1718

Bedford Hill Family Practice

120-124 Bedford Hill
Balham
SW12 9HS
Main Tel: 020 8673 1720

Queen Mary’s Hospital

Roehampton Lane
London
SW15 5PN