 | To be seen the same day for conditions you and the doctor agree are urgent.
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| To be seen by a doctor within 2 working days for non-urgent conditions. You
may have to wait longer if you ask for a named doctor.
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| To have your records treated confidentially, subject to your wish to have
relatives and friends informed of the progress of your treatment.
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| To be seen within thirty minutes of any appointment you are offered at the
surgery and failing this, to give you an explanation.
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| To be seen at home at your doctor’s discretion.
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| To have your long term medication and treatment reviewed at agreed intervals.
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| To be informed (through leaflets, etc.) of the practice’s services and how
best to use them.
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| To receive healthcare in clean, comfortable and appropriate surroundings.
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| To be treated with courtesy. |
| To treat the doctors and practice staff with courtesy.
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| To be punctual for your appointment time.
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| To give the practice as much notice as possible if you are unable to keep a
booked appointment.
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| To make more than one appointment if more than one person needs to be seen.
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| To be prepared to make further appointments if you have numerous or
complicated problems.
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| To be patient if appointment times are running late – it may be you who needs
the extra time on another occasion.
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| To ask for a home visit only if the illness prevents you from attending the
surgery – children can usually be brought to the surgery.
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| To only contact the doctor out of surgery hours in cases of an emergency which
cannot wait until the next working day.
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