Out of normal surgery hours the GP's operate an emergency service. This service is only for urgent medical problems that cannot wait until normal surgery hours to be treated.

• If you require health information or advice call NHS DIRECT, a 24 hour nurse led advice line is available on 0845 4647 or www.nhsdirect.nhs.uk

NHS DIRECT

NHS Direct is a 24-hour telephone help line. The helpline is led by nurses who can help reassure you and give you telephone advice and health information. Anyone can ring NHS Direct, at any time, for health advice.

If you feel that there is something wrong with you or someone you are calling about, a NHS Direct nurse will be able to help you and:

• Tell you whether the symptoms can be managed safely at home and advise you on what to do to treat yourself or the person you are worried about.

• Advise you if you do need to seek further help from a medical professional and direct you to the right service. The nurse will advise whether you need to contact your family doctor or go to your local hospital's accident and emergency (casualty) department. In an emergency the nurse can also transfer you directly to the 999 service.

NHS Direct is staffed by experienced nurses who are specially trained to give advice over the phone. They will ask you a series of questions, which will help them decide how serious your problem is.

NHS Direct is part of the NHS and works alongside existing health services. It extends the role of the Health Service providing you with instant access to a qualified nurse who can advise you on the most efficient and effective way to manage your symptoms.

If you want to contact the surgery directly either to make an appointment, for a prescription or test, or just for their advice, you should still do so.

HARMONI

If you need a doctor when we are closed (from 6pm to 8am, all day at weekends and bank holiday) please call Harmoni on 0845 602 6292. They will assess your situation and recommend a course of action.

TREATMENT CENTRES

(Please note the centre will not treat children under 2 years of age)

The Minor Injuries Treatment Centre
Queen Mary's Hospital, Roehampton Lane, SW15 5PN

For treatment of injuries sustained in the workplace, home or school.
7days a week, 7am - 11pm

If in doubt, call our ENP team for advice - 020 8355 3002

They deal with a wide range of problems including: wound stitching, bites, stings, superficial burns & scolds, emergency contraception, cuts, strains and sprains, removal of foreign bodies from eyes, ears & nose, cystitis.

If you feel your condition is more urgent please call the out of hours service on 0845 602 6292

For patients at this practice

Held at the

Brocklebank Health Centre

Garratt Lane

12pm to 6pm on Saturdays

9am to 3pm on Sundays

·        Urgent care only

·        A single GP who will NOT have your medical records available.

·        This is NOT Accident and Emergency.

(Use St George’s or Chelsea and Westminster)

·        Walk in for appointment, on the day only or ring 0845 602 6292.

·        Repeat prescriptions NOT available.

·        When Urgent Care Service is closed ring 0845 602 6292 for advice.

PHARMACISTS

Pharmacists are qualified to give advice on common complaints, such as coughs, colds, flu, sore throats, aches and pains. They can also answer any questions about medicines and other issues, such as healthy eating and giving up smoking. You can talk to a pharmacist in confidence - even about the most personal of symptoms - and you do not need to make an appointment.